Tailor-made Solutions
Strategize
- Analyze business objectives to align CX efforts
- Identify unique business needs and challenges
- Define clear Customer Experience (CX) goals
- Collect and analyze relevant data
- Develop and finalize a comprehensive CX strategy
- Identify key performance indicators (KPIs) for success
Plan
- Research and evaluate optimal solutions based on the CX strategy
- Design and map out workflows to achieve CX goals
- Develop strategies to enhance Agent Experience
- Create a roadmap for implementation
Optimize
- Continuously refine and adjust CX strategies based on performance data
- Implement best practices and industry standards
- Stay updated with emerging technologies and trends in CX, database management, and knowledge base systems
Automate
- Implement the CX strategy across various ticketing and support tools
- Proficiency in various Support Systems
- Zendesk Certified Admin
- Tool agnostic, problem-based approach
- Expertise in AI chatbots
- Develop and manage AI-powered chatbots
- Implementation using various platforms like Ada.cx, Ultimate.ai, Kore.ai, and Yellow.ai.
- Customer Success Management
- Data Analytics & CRM
- Set up Mixpanel for data analytics and HubSpot for customer relationship management (CRM).
- Knowledge base setup
- Advanced Integration building among platforms
Measure
- Track performance using KPIs and metrics
- Analyze data to assess the effectiveness of the CX strategy
- Gather feedback from customers and agents
- Make data-driven adjustments for optimization
Educate
- Train teams and agents on new systems and processes
- Develop comprehensive user guides and training materials
- Conduct workshops and webinars to keep teams updated on best practices
Interested?
I’d be happy to connect and discuss your company’s needs.
Certified Zendesk Support Administrator Expert
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