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About

Hi everybody! My name is Georgia and I am a cheerful, optimistic, and happy person.

I love helping people out and supporting or guiding them in any way I can. During my work as a Customer Success Manager, I’ve learned to listen to people, to become helpful to their problems and concerns, to show compassion and empathy.

Being a mathematician, I’ve developed skills such as problem-solving and decomposition. Optimization is definitely my thing, and I really enjoy developing strategies to provide the best and the most efficient solutions possible.

I love coding and that’s why I also have a BSc and MSc degree in Computer Science. I consider myself to be more of a Python enthusiast, but I love diving into new technologies and learning new stuff. I am also a computer programming instructor and teach skills such as HTML, CSS, JavaScript, git flow, and lots more.

I currently work as a Customer Support & Operations Consultant. I help many SaaS, tech, and non-tech companies to:

• build their help center in order to educate their customers and reduce their support tickets
• establish procedures for their company’s support department
• create automations and rules to reduce metrics like the First Response Time or increase metrics like the Satisfaction Rate
• implement and customize support tools, such as Zendesk, Freshdesk, and integrate them with powerful CRMs such as Salesforce or Intercom
• work with the APIs and write custom scripts to migrate data from an old support app to a new one
• build a custom help center in Zendesk or any other similar tool by editing the HTML, CSS, and JavaScript and give a personalized and unique touch and feel at any help center
• create reports and plots for all the important KPIs any company should track, using e.g. Zendesk’s GoodData.
• setting up and applying the integrations for the following apps & tools: Totango, Zendesk, GoodData, Zopim, Jira, Mixpanel, Pipedrive, Zapier, Workato, Intercom, Asana, Slack, GitHub, Lucidchart, Google Drive