Strategic solutions for complex Customer Experience challenges

Tailor-made Solutions

Strategize

  • Analyze business objectives to align CX efforts
  • Identify unique business needs and challenges
  • Define clear Customer Experience (CX) goals
  • Collect and analyze relevant data
  • Develop and finalize a comprehensive CX strategy
  • Identify key performance indicators (KPIs) for success

Plan

  • Research and evaluate optimal solutions based on the CX strategy
  • Design and map out workflows to achieve CX goals
  • Develop strategies to enhance Agent Experience
  • Create a roadmap for implementation

Optimize

  • Continuously refine and adjust CX strategies based on performance data
  • Implement best practices and industry standards
  • Stay updated with emerging technologies and trends in CX, database management, and knowledge base systems

Automate

  • Implement the CX strategy across various ticketing and support tools
    • Proficiency in various Support Systems
    • Zendesk Certified Admin
    • Tool agnostic, problem-based approach
  • Expertise in AI chatbots
    • Develop and manage AI-powered chatbots
    • Implementation using various platforms like Ada.cx, Ultimate.ai, Kore.ai, and Yellow.ai.
  • Customer Success Management
  • Data Analytics & CRM
    • Set up Mixpanel for data analytics and HubSpot for customer relationship management (CRM).
  • Knowledge base setup
  • Advanced Integration building among platforms

Measure

  • Track performance using KPIs and metrics
  • Analyze data to assess the effectiveness of the CX strategy
  • Gather feedback from customers and agents
  • Make data-driven adjustments for optimization

Educate

  • Train teams and agents on new systems and processes
  • Develop comprehensive user guides and training materials
  • Conduct workshops and webinars to keep teams updated on best practices

Interested?

I’d be happy to connect and discuss your company’s needs.

Let’s connect

Certified Zendesk Support Administrator Expert