Talk “It’s not a bug it’s a feature — the Customer Support perspective on the product development“, Product-Led Growth Conference | Make the Transition Bio: Georgia has a background in Mathematics and Computer Science. She has extensive experience working as a Customer Support and Success consultant for SaaS and tech companies and currently is working as Head of Support at […]
Each local ecosystem is unique and has its own dynamic. You know better than everyone in your town, your country, and your people. You know how they prefer to interact and network with each other, what are cultural aspects affect their work and what are their core values. However, some aspects are common to all communities. Professionals live in a […]
Your company sells products online or you build a web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: Of course, you can have predefined answers and macros to answer all these questions. It will only take you a […]
Creating and selling your product is the first step in building a business. The next step — a vital one that is often overlooked as businesses map out product launch plans or lead generation KPIs — is Customer Success. The role of Customer Success in your overall company’s success is a fairly straightforward one — managing and fostering good relationships […]
On Thursday, April 26, 2018, we’ve organized the 2nd Athens Support Driven Meetup! My talk was about “How to successfully onboard your customers. Tips and insights for SaaS companies and e-shops”. You can find here the slides of my presentation. Successful Customer Onboarding from Georgia Tsiamanta