Talk “It’s not a bug it’s a feature — the Customer Support perspective on the product development“, Product-Led Growth Conference | Make the Transition Bio: Georgia has a background in Mathematics and Computer Science. She has extensive experience working as a Customer Support and Success consultant for SaaS and tech companies and currently is working as Head of Support at […]
Tips on how to build a local Support Driven Community from scratch
Each local ecosystem is unique and has its own dynamic. You know better than everyone in your town, your country, and your people. You know how they prefer to interact and network with each other, what are cultural aspects affect their work and what are their core values. However, some aspects are common to all communities. Professionals live in a […]
7 reasons your company needs a knowledge base
Your company sells products online or you build a web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: Of course, you can have predefined answers and macros to answer all these questions. It will only take you a […]