Talk “It’s not a bug it’s a feature — the Customer Support perspective on the product development“

Talk “It’s not a bug it’s a feature — the Customer Support perspective on the product development“

Talk “It’s not a bug it’s a feature — the Customer Support perspective on the product development“, Product-Led Growth Conference | Make the Transition Bio: Georgia has a background in Mathematics and Computer Science. She has extensive experience working as a Customer Support and Success consultant for SaaS and tech companies and currently is working as Head of Support at […]

7 reasons your company needs a knowledge base

7 reasons your company needs a knowledge base

Your company sells products online or you build a web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: Of course, you can have predefined answers and macros to answer all these questions. It will only take you a […]